• Your contract with Rooftop Campers comes into existence when we send confirmation of your booking through Airbnb. You should check the details carefully to ensure it reflects your booking requirements and inform us immediately if there are any discrepancies. If you commit any breach of this agreement, we are within our rights to terminate the contract. In this situation, we will not be liable for any refunds, compensation, or other losses or expenses, including any onward travel arrangements.

1. DRIVERS

• • Must be aged between 23 and 75.
  • Must have held a full valid UK driving licence for more than 2 years – or international equivalent (please contact the office to check for any exclusions)
  • Must have not been convicted of any criminal/driving offences other than minor speeding or parking offences. Up to 6 points is usually acceptable but will be referred to our insurers.
  • Must have had no more than 3 accidents in the last 2 years. Non-fault accidents must still be declared.
  • Must declare if you suffer from any disabilities or infirmities that affect your ability to drive that need to be declared to the DVLA and/or been advised not to drive by the DVLA or medical grounds by a GP or medical personnel.
  • Must declare if you have ever been refused motor insurance.

Additional drivers can be added at £5 per day, all drivers must be declared on the booking form and the relevant ID provided for each.

2. INSURANCE

• • Fully comprehensive insurance for one driver is included within the hire cost.
  • You are not covered for damage to your own personal possessions. Please consult your travel insurer if you wish to cover your contents.
  • You will be required to provide the following documents prior to your hire per driver, it is your responsibility to ensure these documents are available, if you are unable to provide these documents we will not be able to provide you with the vehicle and you will not be given a refund.
  • Driving Licence card with correct current address
  • Two pieces of address identification from the following list, they must be no more than 90 days old (apart from the council tax bill which must be the most recent)
  • Bank statement
  • Credit card statement
  • Council tax bill
  • Utility bill – Gas, Electric or telephone (not mobile phone)

You will be required to obtain a DVLA driving history share code so that we are able to confirm your driving history.

The campervan shall be driven only by the Hirer or other permitted driver who has completed and signed the booking form immediately prior to any hire and has provided all the required identification.

Rooftop Campers cannot be held responsible for any lost holiday time as a result of you forgetting to bring the correct documentation. No refund will be given if the hirer fails to provide the correct documents.

3. RATES, BOOKING AND PAYMENT CONDITIONS

• • Payment of a deposit or the full balance is required to secure the booking.
  • We only accept payments through Airbnb.
  • All prices are quoted and payable in UK pounds sterling. We are not responsible for any currency exchange rate charges or fees incurred.
  • If you have to make changes to your booking, we will do our utmost to accommodate any changes, but it may not always be possible. The price of your hire could be subject to change if dates changes are made.
  • If a guest, someone they invite, or a pet causes damage during a stay, we will request reimbursement from you through the Airbnb Resolution Center. If Airbnb gets involved and determines that you were responsible, your payment method will be charged.

4. CANCELLATIONS

• • You may cancel your booking at any time through Airbnb or by contacting us by phone or email.
•  Within 48 hours of booking – a full refund will be issued, if the check-in date is at least 14 days away
•  Within 7 days of check-in – a 50% refund will be issued
•  No refunds for cancellations made within 7 days of check-in
• • We strongly recommend that you take out travel insurance at the point of booking to cover the event that you may have to cancel your booking or that your booking is cancelled due to an unforeseen event out of our control.
  • In the unlikely event, due to any unforeseen circumstance such as an accident, damage, or theft of the vehicle or “force majeure”, we reserve the right to cancel your booking. If it is not possible to provide you with a suitable replacement vehicle, we will refund your hire in full. We regret that we cannot accept responsibility or pay any compensation or expenses where we have not been able to provide a suitable alternative for reasons beyond our control.

5. HIRE PERIOD AND RETURNS

• • Our vehicle has strict collection and return times. We have a short time frame in which to get the vehicle ready for the next guests and the van must be collected and returned at the time specified upon booking, unless prior agreement has been obtained to change the collection/return time.
  • Please respect our return times so that we have enough time to clean and prepare the van for the next customers as we would have done for you. Please remember that it may take time to fuel the vehicle before your return and empty the vehicle of your possessions. We allow a grace period of 30 minutes before you will be liable for late return charges. You will be charged £50 if you are over 30 minutes late. More than 2 hours late will result in you being charged a full day hire rate.
  • If you are in any doubt as to whether you will make the return time, please contact us by phone and email as soon as possible to notify us of possible delays.

6. COLLECTIONS

• • Our van is kept at our home in central Forres, where you will receive an in-depth handover of the vehicle that will take approximately 45 minutes. All drivers must be present.
  • Your vehicle will be prepared and ready for collection in a clean condition with a full tank of fuel.
  • To accommodate all customers handovers, please make sure that you arrive at the time agreed and confirmed prior to your hire otherwise you may experience a delay. Late collections will not be entitled to any refund.

7. USE OF THE VEHICLE

• • No one other than the named drivers on the rental agreement are allowed to drive the vehicle.
  • It is illegal to smoke inside a hire vehicle and any evidence of this will be subject to deep cleaning /damage charges.
  • Do not take the vehicle outside of the UK.
  • Do not propel or tow any vehicle or trailer.
  • Do not drive or permit any named driver to drive unfit through drink or drugs or with alcohol in their system above the legal limit. Remember it is a zero tolerance in Scotland.
  • Do not leave the vehicle unlocked when unattended or fail to secure the keys.
  • Do not take the vehicle off road. Stick to paved public highways, private roads and driveways unless driving onto an official campsite where we ask you to take due care and attention of the ground conditions.
  • Do not drive in a reckless or careless manner.
  • Do not carry more passengers than seat belts allow.
  • Do not carry passengers or goods for hire or reward.
  • You acknowledge that Rooftop Campers retains the title of the vehicle at all times. You will not attempt, agree, offer or purport to sell, assign, sub-let, lend, let on hire, part with or attempt to part with the possession of the vehicle.
  • You are entirely responsible for any speeding, parking, congestion or other road fines, charges or penalties incurred during your hire period.

8. RETURNING YOUR VEHICLE

• • All returns are to Earnhill House, Forres. IV36 2SP. In the event that our base address changes you will be informed of the alternative address prior to arrival.
  • All vehicles are to be returned by 11am, in a clean presentable condition with a full tank of fuel and an empty toilet cassette
  • Additional cleaning charges will apply if you return the vehicle in an unreasonable unclean condition.
  • You will be charged £50 if you return your vehicle and your toilet cassette is not completely empty and clean.
  • You will be subject to a fuel surcharge if the tank is not returned completely full. The fuel surcharge is £25 plus the cost of the fuel.

9. DAMAGE DEPOSIT

• • If a guest, someone they invite, or a pet causes damage during a stay, we will request reimbursement from you through the Airbnb Resolution Center. If Airbnb gets involved and determines that you were responsible, your payment method will be charged.
  • When the vehicle is returned on time to our base, undamaged, with a clean interior and contents with a full fuel tank or correct fuel and empty toilet cassette, no charge will be made. If additional cleaning is required it will be charged £25/hour.
  • We also reserve the right to request resolution from Airbnb for the following reasons:
  • • Exterior damage to the bodywork of the vehicle, including tyres, punctures, cuts and bursts, damage to windows, windscreens and wing mirrors.
    • Damage to vehicle equipment
    • Interior damage to the vehicle including burns, spillages, marking, damage to living or cooking equipment, damage or loss to in-car entertainment equipment.
    • Damage to any payable extras you have hired.
    • Any costs resulting from improper use or wilful misconduct of the vehicle.
    • The cost of repairing or recovering a vehicle that became bogged.
    • The cost of any fines or penalties resulting from an offence against the road traffic act, i.e. parking, congestion charges and/or fines.
    • The cost of replacing keys which have been lost or stolen.
    • Incorrect or illegal use of fuel or water contamination of fuel.
    • You will be charged for the daily hire rate that the vehicle is unusable or undergoing repairs.
  • If damage occurs and we are unable to obtain repair quotes or a repair is not able to be completed immediately, we will hold onto your deposit until the works have been carried out and any refund due will only be payable after the repair. Please note this can be at the end of the season.

10. ACCIDENTS OR DAMAGES

In the case of an accident, please ensure that you follow procedure:

• • Obtain the names and addresses of third parties, witnesses and registration numbers.
  • Report accident to the police and any emergency services required.Do not accept blame or insist that the other party is at fault.
  • Take photographs of scene and damage.
  • Phone us at our base or on the duty phone.
  • Complete accident report form in the vehicle and note everything down.
  • Under no circumstances should you attempt to start or drive a vehicle that has been involved in an accident without permission.
  • Depending on availability and at our discretion, we will endeavour to provide a substitute vehicle, subject to location and length of hire remaining.

11. BREAKDOWNS

• • All hire vehicles have comprehensive roadside breakdown cover.
  • You will notify us immediately should any vehicle warning lights indicate a potential malfunction or if a breakdown has occurred.
  • When on hire you have our mobile numbers for out of hours help should you need it.
  • In the event of the campervan breaking down and being un-drive-able and if the breakdown was not a result of negligent, reckless or imprudent use of the vehicle, Rooftop Campers will provide you with details for contacting vehicle breakdown assistance, who will attempt to fix the vehicle or recovery back to base. In the case of you being without the van you will be refunded on a pro-rata basis. We cannot accept liability for missed functions or events due to breakdown.

12. PERSONAL TRAVEL INSURANCE

It is the hirer’s responsibility to provide their own insurance to cover personal items and belongings, personal injury, and cancellations.

13. PET POLICY

We allow our guests to bring their dog, at no extra cost, all that we ask is that you keep to a few rules when bringing your pet on holiday:

1. 1. You must notify us at point of booking that you are bringing your pet with you.
   2. We allow small or medium dogs, and a maximum of 2 small dogs per booking. The camper would not be suitable for larger breeds, due to the size of the vehicle.
   3. All pets must be kept off the bed, seats and fabric covers at all times.
   4. Please do not leave pets alone in the vehicle at any time.
   5. Please return the van in a clean condition. An additional cleaning charge will be made if the camper is not cleaned to an acceptable level when returned at £25 per hour.
   6. Dogs are not permitted in the roof top tent

If you have any questions about bringing your dog, please contact us prior to booking.

14. PARKING

Hirers may leave their vehicles at our site. It will be parked off road in our drive. Rooftop Campers will not accept any liability for hirers vehicles or possessions while on our premises and they are left at your own risk.

15. GAS

Our vehicles are fitted with refillable gas bottles which can be refilled at any station supplying LPG, no extra charge is made for gas usage. (Do NOT exchange this gas bottle).